Delays in thumbnail generation and web video previews

Incident Report for Wiredrive

Resolved

Previously delayed messages are now being processed through the queue. All systems are operational.

Posted Aug 03, 2017 - 01:05 PDT

Monitoring

New file uploads, generation of thumbnails, and web previews are currently functional. We are monitoring and verifying that all services are stable.

Posted Aug 03, 2017 - 00:45 PDT

Investigating

We are currently experiencing delays in image thumbnail generation and video web preview (transcoding) generation. Video playback and sharing of new video files may currently be unavailable. We are investigating this issue and will provide updates shortly.

Posted Aug 03, 2017 - 00:15 PDT

This incident affected: Site Availability and Video Playback.