New File Thumbnailing/Transcoding/Waveform Delays

Incident Report for Wiredrive

Resolved

We have resolved the issues with thumbnailing/transcoding/waveform generation delays. Please re-upload files if you find that it does not have a preview or a thumbnail.

Posted Mar 26, 2017 - 22:38 PDT

Identified

We have identified the issue with the processing delays and are working towards resolving the delay as soon as possible.

Posted Mar 26, 2017 - 21:39 PDT

Investigating

We are currently investigating delays with thumbnailing, transcoding, and audio file waveform generation of new file uploads.

Posted Mar 26, 2017 - 20:43 PDT

This incident affected: Site Availability and Video Playback.