Delays in RAW image processing

Incident Report for Wiredrive

Resolved

We have processed all RAW images in the queue at this time. Newly uploaded RAW images should be processed within moments.

Posted Nov 02, 2017 - 11:57 PDT

Monitoring

Thumbnail generation for RAW images is currently delayed. Newly uploaded RAW images may not appear with a thumbnail and may not appear in shared presentations until the queue finishes processing. It may be several hours before we can process all the remaining items in the queue, due to the intensive CPU required to process RAW images. You can monitor the queue progress at https://status.wiredrive.com/ (Pending Transcode Jobs.) We will update this issue when the delay has been resolved.

Posted Nov 02, 2017 - 06:48 PDT

This incident affected: Video Playback.